Return or exchange an item – our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
Returned items must be unused and must be returned in original packaging with any enclosed documentation. For reasons of hygiene we cannot accept items that have had hygiene seals broken, or appear to have been used. For the avoidance of doubt, we cannot accept any items showing use beyond the sort of handling that might reasonably be allowed in a shop, as per UK consumer regulations.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Our Returns address is Deviance by Dax, PO BOX 228, Hitchin, Herts, SG4 0WW.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
Please print this returns form and include it with your returned item.